Privacy policy
Draft, October 2026
What we collect
- Your phone number and first name, so you can sign in and providers know who to look for.
- Your location while you have an open request or an active job, so providers can find you.
- Request details you give us: the problem, photos, landmark, vehicle and tyre size.
- For providers: verification documents (ID, TRN, selfie, vehicle) and bank details for payouts.
- Job, payment, chat and rating records, so we can provide support and meet legal duties.
How we use it
To match customers with nearby providers, run each job, process payments and payouts, keep people safe, and help when something goes wrong. We do not sell your personal information.
What others see
Providers see your first name, your pin and landmark, and your request details. Your phone number is not shared: calls and chat go through the app. Customers see a provider’s name, rating, vehicle and plate.
Payments
Card payments are handled by our payment provider on a secure payment page. We do not store your full card number.
Your choices
You can update your profile in the app, and delete your account from Account → Profile → Delete account. Some job and payment records are kept after deletion where the law or support needs require it.
Contact
Email support@mytyreplug.com.